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We
value the trust you place in us and recognize the importance of secure
transactions and information privacy. This Privacy Policy describes how Sweet
Dreamz Enterprises Pvt Ltd and its affiliates (collectively “PlannBee, we, our,
us”) collect, use, share or otherwise process your personal information through
PlannBee website www.plannbee.com, its mobile application, and
m-site (hereinafter referred to as the “Platform”).
By
visiting the Platform, providing your information or availing our
product/service, you expressly agree to be bound by the terms and conditions of
this Privacy Policy, the Terms of Use and the applicable
service/product terms and conditions. If you do not agree, please do not access
or use our Platform.
1. Collection of Your
Information
When
you use our Platform, we collect and store your information which is provided
by you from time to time. In general, you can browse the Platform without
telling us who you are or revealing any personal information about yourself.
Once you give us your personal information, you are not anonymous to us. Where
possible, we indicate which fields are required and which fields are optional.
You always have the option to not provide information by choosing not to use a
particular service, product or feature on the Platform.
We may
track your buying behaviour, preferences, and other information that you choose
to provide on our Platform. We use this information to do internal research on
our users' demographics, interests, and behaviour to better understand, protect
and serve our users. This information is compiled and analysed on an aggregated
basis. This information may include the URL that you just came from (whether
this URL is on our Platform or not), which URL you next go to (whether this URL
is on our Platform or not), your computer browser information, and your IP
address.
We
collect personal information (such as email address, delivery address, name,
phone number, credit card/debit card and other payment instrument details) from
you when you set up an account or transact with us. While you can browse some
sections of our Platform without being a registered member, certain activities
(such as placing an order or consuming our online content or services) do
require registration. We do use your contact information to send you offers
based on your previous orders and your interests.
If you
choose to post messages on our message boards, chat rooms or other message
areas or leave feedback or if you use voice commands to shop on the Platform,
we will collect that information you provide to us. We retain this information
as necessary to resolve disputes, provide customer support and troubleshoot
problems as permitted by law.
If you
send us personal correspondence, such as emails or letters, or if other users
or third parties send us correspondence about your activities or postings on
the Platform, we may collect such information into a file specific to you.
We use
your personal information to provide the product and services you request. To
the extent we use your personal information to market to you, we will provide
you the ability to opt-out of such uses. We use your personal information to
assist sellers and business partners in handling and fulfilling orders;
enhancing customer experience; resolve disputes; troubleshoot problems; help
promote a safe service; collect money; measure consumer interest in our
products and services; inform you about online and offline offers, products,
services, and updates; customize and enhance your experience; detect and
protect us against error, fraud and other criminal activity; enforce our terms
and conditions; and as otherwise described to you at the time of collection of
information.
With
your consent, we will have access to your SMS, contacts in your directory,
location and device information. We may also request you to provide your PAN,
GST Number, Government issued ID cards/number and Know-Your-Customer (KYC)
details to: (i) check your eligibility for certain products and services
including but not limited to credit and payment products; (ii) issue GST
invoice for the products and services purchased for your business requirements;
(iii) enhance your experience on the Platform and provide you access to the
products and services being offered by us, sellers, affiliates or lending
partners. You understand that your access to these products/services may be
affected in the event consent is not provided to us.
In our
efforts to continually improve our product and service offerings, we and our
affiliates collect and analyse demographic and profile data about our users'
activity on our Platform. We identify and use your IP address to help diagnose
problems with our server, and to administer our Platform. Your IP address is
also used to help identify you and to gather broad demographic information.
We will
occasionally ask you to participate in optional surveys conducted either by us
or through a third party market research agency. These surveys may ask you for
personal information, contact information, date of birth, demographic
information (like zip code, age, or income level), attributes such as your
interests, household or lifestyle information, your purchasing behaviour or
history, preferences, and other such information that you may choose to
provide. The surveys may involve collection of voice data or video recordings,
the participation of which would purely be voluntary in nature. We use this
data to tailor your experience at our Platform, providing you with content that
we think you might be interested in and to display content according to your
preferences.
3. Cookies
We use
data collection devices such as "cookies" on certain pages of the
Platform to help analyse our web page flow, measure promotional effectiveness,
and promote trust and safety. "Cookies" are small files placed on
your hard drive that assist us in providing our services. Cookies do not
contain any of your personal information. We offer certain features that are
only available through the use of a "cookie". We also use cookies to
allow you to enter your password less frequently during a session. Cookies can
also help us provide information that is targeted to your interests. Most cookies
are "session cookies," meaning that they are automatically deleted
from your hard drive at the end of a session. You are always free to
decline/delete our cookies if your browser permits, although in that case you
may not be able to use certain features on the Platform and you may be required
to re-enter your password more frequently during a session. Additionally, you
may encounter "cookies" or other similar devices on certain pages of
the Platform that are placed by third parties. We do not control the use of
cookies by third parties. We use cookies from third-party partners such as
Google Analytics for marketing and analytical purposes. Google Analytics help
us understand how our customers use the site. You can read more about how
Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of
Google Analytics here: https://tools.google.com/dlpage/gaoptout.
4. Sharing of personal
information
We may
disclose your personal information to third parties, such as sellers, business
partners. This disclosure may be required for us to provide you access to our
products and services; for fulfilment of your orders; for enhancing your
experience; for providing feedback on products; to collect payments from you;
to comply with our legal obligations; to conduct market research or surveys; to
enforce our Terms of Use; to facilitate our marketing and advertising
activities; to analyse data; for customer service assistance; to prevent,
detect, mitigate, and investigate fraudulent or illegal activities related to
our product and services. We do not disclose your personal information to third
parties for their marketing and advertising purposes without your explicit
consent.
We may
disclose personal information if required to do so by law or in the good faith
belief that such disclosure is reasonably necessary to respond to subpoenas,
court orders, or other legal process. We may disclose personal information to
law enforcement agencies, third party rights owners, or others in the good
faith belief that such disclosure is reasonably necessary to: enforce our Terms
of Use or Privacy Policy; respond to claims that an advertisement, posting or
other content violates the rights of a third party; or protect the rights,
property or personal safety of our users or the general public.
We and
our affiliates will share / sell some or all of your personal information with
another business entity should we (or our assets) plan to merge with, or be
acquired by that business entity, or re-organization, amalgamation,
restructuring of business. Should such a transaction occur that other business
entity (or the new combined entity) will be required to follow this Privacy
Policy with respect to your personal information.
5. Links to Other Sites
Our
Platform may provide links to other websites or application that may collect
personal information about you. We are not responsible for the privacy
practices or the content of those linked websites.
6. Security Precautions
We
maintain reasonable physical, electronic and procedural safeguards to protect
your information. Whenever you access your account information, we offer the
use of a secure server. Once your information is in our possession we adhere to
our security guidelines to protect it against unauthorized access. However, by
using the Platform, the users accept the inherent security implications of data
transmission over the internet and the World Wide Web which cannot always be
guaranteed as completely secure, and therefore, there would always remain
certain inherent risks regarding use of the Platform. Users are responsible for
ensuring the protection of login and password records for their account.
7. Choice/Opt-Out
We
provide all users with the opportunity to opt-out of receiving non-essential
(promotional, marketing-related) communications after setting up an account
with us. If you do not wish to receive promotional communications from us then
write us to on [email protected] to
unsubscribe/opt-out.
8. Advertisements on
Platform
We use
third-party advertising companies to serve ads when you visit our Platform.
These companies may use information (not including your name, address, email
address, or telephone number) about your visits to this and other websites in
order to provide advertisements about goods and services of interest to you.
10. Children Information
We do
not knowingly solicit or collect personal information from children under the
age of 18 and use of our Platform is available only to persons who can form a
legally binding contract under the Indian Contract Act, 1872. If you are under
the age of 18 years then you must use the Platform, application or services
under the supervision of your parent, legal guardian, or any responsible adult.
11. Data Retention
We
retain your personal information in accordance with appliable laws, for a
period no longer than is required for the purpose for which it was collected or
as required under any applicable law. However, we may retain data related to
you if we believe it may be necessary to prevent fraud or future abuse or if
required by law or for other legitimate purposes. We may continue to retain
your data in anonymised form for analytical and research purposes.
9. Your Consent
By
visiting our Platform or by providing your information, you consent to the
collection, use, storage, disclosure and otherwise processing of your
information (including sensitive personal information) on the Platform in
accordance with this Privacy Policy. If you disclose to us any personal
information relating to other people, you represent that you have the authority
to do so and to permit us to use the information in accordance with this
Privacy Policy.
You,
while providing your personal information over the Platform or any partner
platforms or establishments, consent to us (including our other corporate
entities, affiliates, lending partners, technology partners, marketing
channels, business partners and other third parties) to contact you through
SMS, instant messaging apps, call and/or e-mail for the purposes specified in
this Privacy Policy.
12. Changes to this
Privacy Policy
Please
check our Privacy Policy periodically for changes. We may update this Privacy
Policy to reflect changes to our information practices. We will alert you to
significant changes by posting the date our policy got last updated, placing a
notice on our Platform, or by sending you an email when we are required to do
so by applicable law.